Conditions of Booking

The following conditions of booking and participation are applicable to all Venture Forth Tours and Mountaineering School Training Courses.

A copy of the Conditions of Booking can be downloaded from the website, here, or can be obtained from the office by contacting us.

Upon booking you will receive tour/course itineraries, gear lists and additional information regarding your selected tour and/or course.

General Conditions

The following general conditions apply.

Tour/Course Itineraries

Itineraries are flexible and depend on conditions such as weather, road conditions, mechanical breakdown, accidents, political stability and others circumstances which could influence and change the planned running of the trip/course. Come prepared for travel in Africa! In cases where Venture Forth acts as a booking agent (such as Kilimanjaro Expeditions etc) we cannot accept liability for itinerary changes made by the operators who we have booked on behalf of our clients. All proposed itineraries are only confirmed once a deposit has been received. Although every effort will be made to ensure itineraries are correct, Venture Forth cannot accept responsibility for errors or omisions on itineraries.

Weather and Climate Conditions

Weather and Climate Conditions can change without warning from extremely hot to freezing cold. Come prepared for all eventualities and have adequate sun protection.

Personal Gear and Effects

Personal Gear and Effects are the responsibility of the participant and Venture Forth cannot be held liable for damage, loss or theft of such items.

Travel documents

Travel documents are the responsibility of the participant. Please insure that all passports, visas and vaccination certificates are in order before departure. Venture Forth accepts no responsibility for any participants being refused entry into any country for any reason.

Personal Health

It is expected that tour and course participants are in good health at departure. During the tour/course you will often be far from medical facilities. It is your responsibility to inform your guide of any existing medical or health problems and you will be expected to complete a medical information form before departure.

Insurance

Comprehensive travel insurance covering cancellation, curtailment, medical, emergency travel and personal accident is compulsory. It is the participant’s responsibility to ensure that his/her insurance is adequate and fully covers their personal needs.

Complaints

Complaints during the tour/course should immediately be brought to the attention of the tour leader or guide in order to attempt to rectify the matter immediately. Complaints after the tour/course should be made in writing within 30 days after the end of the tour/course. No complaints will be investigated after that time. Venture Forth will not entertain complaints of “Loss of enjoyment� where full arrangements have been provided.

Driving Distances and Times

Driving distances and times on tours and courses are sometimes long as we try to show as many highlights as possible. Be prepared for long travel days.

Accommodation

Accommodation before and after the tour/course can be arranged.

Payment Policy and Procedure

The following policies apply to payment and related procedure.

Deposit

If a booking takes place more than 30 days before the tour/course a 50% non-refundable deposit is payable with booking.

Balance

Balance of payment is due a minimum of 30 days before the start of the course/tour. If the balance is not paid 30 days before the course/tour is planned to resume, Venture Forth may, at own discretion and without notice, regard the booking as cancelled and re-book the vacancy.

If the booking is made less than 30 days in advance, the full price is payable upon booking your adventure.

Cancellation Policy and Procedure

The following policies apply to cancellation and related procedures.

Cancellation

Cancellation can be made telephonically and confirmed in writing or just in writing.

Policy

If a cancellation is made more than 30 days in advance only the deposit will be forfeited. A cancellation made less than 30 days in advance will forfeit 100% of the fare.

Cancellation by Venture Forth

Should a tour/course be cancelled by Venture Forth before departure, the cost will either be fully refunded or a substitute tour/course offered.

Indemnity, Acceptance of Risk and Withdrawal of Operators

The following policies apply to indemnity, acceptance of risk and withdrawal of operators.

Indemnity and Acceptance of Risk

Participants on all tours/courses will be expected to sign an indemnity form and accept the risk involved in adventure activities and travelling. Should Venture Forth have to change a tour itinerary or curtail a tour for any reason, Venture Forth will not be liable for any form of refund although everything will be done to make the tour happen using alternative arrangements or venues. In certain cases where Venture Forth is acting as a booking agent to secure the services of another operator on behalf of the client, Venture Forth cannot accept any liability for the services or itinerary of the other operator and all such bookings are done at the client’s risk.

Withdrawal of Tour/Course Operator

Venture Forth has the right to withdraw from any tour/course at any time especially should the participant/s provide causes such as falling ill which could jeopardise the tour/course. Venture Forth can cancel a tour/course after it has started and without prior notice should participant/s disturb the tour/course by unlawful, improper or unsuitable behaviour. In such cases no form of reimbursement will be considered.

Note:

Unless a luxury tour has been specified, all Venture Forth tours and courses involve active participation. Participants are expected to be an active team member by sharing the work and being part of the team effort.